Privacy Notice

MENOCLINICS

Your Privacy: How We Use Your Information

At Menoclinics we are committed to protecting your personal information and privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This notice explains how we collect, use, and protect your data when you use our services. 

1. Who We Are

Menoclinics is a private medical clinic providing online GP and menopause care. We are the data controller for the personal information we collect and process about you.

Contact details:
Menoclinics
Online Service Only
Menoclinics@gmail.com
Data Protection Officer: Dr Perminder Kaur

 2. What Information We Collect

We collect the following types of personal data:

• Name, date of birth, contact details (phone, email, address)
• Medical history, current symptoms, prescriptions, allergies
• Consultation notes and communications with our clinicians
• Payment and billing information (if applicable)
• Feedback or complaints you may submit 

3. How We Collect Your Information

We collect information when:

• You register for our services
• You complete medical or contact forms
• You have a consultation with our clinicians
• You communicate with us by phone, email or messaging systems
• You provide feedback or make a complaint

 4. Why We Use Your Information

We use your information to:

• Provide medical advice and treatment
• Manage your care and prescriptions
• Keep accurate and up-to-date medical records
• Contact you about your appointments or results
• Respond to your enquiries or complaints
• Meet our legal and regulatory obligations

 5. Legal Basis for Processing

We process your data on the following legal bases:

• Provision of healthcare – necessary for medical diagnosis and treatment
• Consent – for specific services such as email communication or marketing (if opted in)
• Legal obligation – to comply with health and safety laws, safeguarding, or regulatory audits
• Legitimate interest – for improving service quality and responding to feedback

 6. Sharing Your Information

We only share your information where necessary and in accordance with the law. This may include:

• Pharmacies for issuing prescriptions
• Laboratories for diagnostic tests
• Other healthcare providers if onward referral is required
• Safeguarding or emergency services where there is a serious risk of harm
• Regulators such as the Care Quality Commission (CQC) or Information Commissioner’s Office (ICO)

We will always seek your consent where appropriate and will never share your data for marketing purposes without your explicit permission.

7. Data Security

Your data is stored securely using encrypted systems. We restrict access to authorised personnel only. All staff are trained in data protection and confidentiality.

 8. How Long We Keep Your Information

We retain medical records and associated personal information in line with national guidance and legal requirements (typically at least 8 years for adults). Records are securely destroyed when no longer needed.

 9. Your Rights

You have the right to:

• Access your personal data (Subject Access Request)
• Request correction of inaccurate data
• Request deletion of your data (in limited circumstances)
• Object to processing or request restriction
• Withdraw consent where this is the legal basis for processing
• Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

To exercise your rights, please contact: Menoclinics@gmail.com

 10. Changes to This Privacy Notice

We may update this notice from time to time. The latest version will always be available on our website or upon request.